Refund policy

Refunds and Returns Policy

Our goal is to make sure that you have the best experience possible with us. That means if our products aren't for you, we'll refund the purchase price of your first order in full, with proof of purchase, within 30 days from the date of purchase from us via element3.co.nz. This Guarantee applies to your first purchase of an element3 product.

To request a refund, contact us at hello@element3.co.nz with:

  • Your order number or proof of purchase
  • The product name(s)
  • A brief description of why you are requesting a refund.

All refunds issued are to the original form of payment. We reserve the right to limit and/or deny refunds in cases of suspected abuse, fraud or as otherwise permitted by law.

This policy only applies to purchases made on element3.co.nz. If you purchased element³ products from an authorised reseller, please refer to that retailer's return and refund policy, as we are only able to process returns or refunds for orders placed directly through element3.co.nz. Purchases made through unauthorised resellers are not eligible for returns, refunds, or the element 30-day guarantee.

See our full policy here: https://element3.co.nz/pages/returns-refunds

If your order is damaged, faulty, or the incorrect item was sent, please contact our team at hello@element3.com within 30 days of delivery, with your order number and photos of the issue.