Frequently Asked Questions

element³ is a New Zealand range of science-led supplements for women, built around one idea: the right active, at the right time of day. It's a two-part daily ritual, with element³ Rise in the morning for energy and focus, and element³ Rest in the evening to help you wind down.

Every element³ formula is built on one idea: the right active, at the right time of day. Your body's needs shift from morning to night, so our blends are designed to work with that rhythm. element³ Rise supports energy and focus in the morning, and element³ Rest helps you wind down at night. Each ingredient is chosen for a specific job and included at a meaningful dose, drawing on clinical studies across 29 active ingredients, with the research set out on our ingredient pages.

Our formulations draw on clinical studies across 29 active ingredients. For each active we look at the human research on what it does, the form that's best absorbed, and the dose shown to be useful, then include it at that level. Every ingredient has its own page setting out the research, including a study's limitations where relevant. Explore our ingredients and research here.

Every ingredient has its own page explaining what it is, how it works, and the research behind it. Explore the full range of our ingredients here

The form of a nutrient decides how much of it your body can actually absorb and use. Two products can list the same vitamin or mineral and still deliver very different results, depending on the form. So we choose forms that are well absorbed and ready for the body to use, rather than the cheapest available. element³ Rise, for example, uses methylated B vitamins, the active form your body can use directly without having to convert it first. You can see the form we use for each ingredient, and the research behind it, on our ingredient pages.

All element³ products are proudly designed, formulated and made in New Zealand from local and imported ingredients.

Every product is proudly manufactured in New Zealand in a GMP approved facility, and rigorous third party testing is completed to ensure no and heavy-metal or contaminants are present.

A subscription is a standing order that sends your chosen products to you automatically on a regular schedule, so you don't have to remember to reorder before you run out. You stay in control the whole way through: update your address, skip a delivery, or cancel anytime on our website. You'll also get 15% off every order.

15% off every repeat order. Automatic delivery. And the freedom to pause, skip,, add products or cancel whenever you like.

When you add items to your cart, choose Subscribe rather than One-Time Purchase. That sets up a subscription that will be delivered every 4-weeks. You can change, pause or stop at any time.

Yes, you can. Subscription orders already include 15% off every repeat order, and discount codes that are eligible for Subscription Orders can be stacked on top. Log in to Your Account, go to Manage Subscription, select your subscription and enter the discount code under your payment details.

Yes, you can cancel anytime on our website, and if you get stuck we're happy to help. Just note that cancellations need to be made at least 72 hours before your next order is processed to avoid payment. To cancel or pause a subscription, log in to Your Account, go to Manage Subscription, select your subscription and select either Pause or Cancel subscription.

Log in, go to Manage Subscription, and adjust your next delivery date or frequency there. Changes need to be made at least 72 hours before your next order is processed.

Your first subscription order is charged when you place your order. After that, each repeat order is charged when it's processed, and ready to be shipped to you.   

You'll get a dispatch email with tracking as soon as your order leaves our warehouse, so you can follow it to your door. You can also log in to Your Account to track your order.

If your order falls on a weekend or public holiday, it's dispatched on the next working day. We don't dispatch on public holidays.

For now, element³ is available only through our website. We'll share the news on our website if that changes.

We'd love to partner with people who genuinely believe in what we're building. Simply email hello@element3.co.nz and we'll send you the details.

If you'd like to stock element³, we'd love to hear from you. Get in touch at hello@element3.co.nz and we'll be in contact with the details.

We make our supplements to earn a place in your everyday, so we want every order to feel right. If something isn't, sorting it out should be easy and you should be talking to a real person while you do. Here's how it works.  

Changed your mind? We stand behind our blends. If your first order isn't right for you, let us know within 30 days and we'll give you a full refund. Products need to be unopened, unused, and in their original packaging. Once we've received and inspected the item, we'll refund the product price (original shipping excluded). 

Arrived damaged, faulty, or wrong? Let us know within 30 days via our contact page. Send your order number and a photo of the issue, and we'll arrange a replacement or a full refund, including any shipping you paid.  

Opened supplements. For health and safety reasons, we can't accept change-of-mind returns on opened or partially used products.  

Had a reaction? Stop using the product and check in with your healthcare professional. Then contact us with your order details and we'll review your situation individually.  

Want to swap? Exchanges are available on unopened products within 30 days, subject to availability. If there's a price difference, we'll charge or refund it.  

Subscriptions. Cancel, pause, or change your subscription anytime through your account dashboard or via our contact page. No fees, no penalties.  

Refunds. These go back to your original payment method within 5 business days of approval. Allow another 3 to 5 business days for it to appear on your statement, depending on your bank. We'll email you once it's done.

 If you still have questions, read our full returns and refunds policy or contact us.  

If your order arrives damaged, or doesn't arrive at all, contact us with your order number and a photo of any damage and we'll sort a replacement or refund for you.

We stand behind our blends and their effectiveness. If your first order isn't right for you, let us know within 30 days and we'll give you a full refund.

We stand behind our blends. If your first order isn't right for you, let us know within 30 days and we'll give you a full refund.

We deliver throughout New Zealand and to Australia nationwide. We'll be shipping to more international markets shortly.

NZ orders placed before 8am Monday to Thursday are dispatched the same day for next-day delivery. Orders placed after 8am, or anytime Friday to Sunday, are dispatched the next working day. Allow an extra day for rural delivery, and note we don't dispatch on public holidays.

Once your order has been dispatched, you'll get an email with a link to track it all the way to your door. If you can't find it, check your spam folder, then contact us and we'll help you locate your order.

We dispatch orders quickly so they reach you sooner, which leaves only a short window to make changes. If you need to change or cancel, contact us as soon as you can and we'll do everything we can before your order goes out.

If you've just placed an order, please contact us as soon as possible and we'll update your address for you. To update your address for future subscription orders, login to your Account and go to Manage Subscription, select Shipping Address, and add or edit the address there. If you have any trouble, contact us and our team will sort it for you.

All orders $100 and over are eligible for free shipping within New Zealand and Australia.
New Zealand orders: $6.99 NZD flat rate. Free shipping on orders $100 NZD and over.


Australian orders: $9.99 AUD flat rate. Free shipping on orders $100 AUD and over.


Rural delivery surcharges in New Zealand are added separately at checkout.


The free-shipping threshold applies to the subtotal before any discount codes are applied

Orders to Australia usually arrive within 8 working days of dispatch.

element³ Rest an evening blend. Two capsules nightly, designed for a deep, restorative sleep. Its 8 actives support a restorative sleep, mood, nervous system, adrenal restore and hormonal support. All the clinically proven ingredients your body needs and can absorb, at clinically proven dosages. You can read the research and discover the ingredients on our ingredients page

element³ is formulated for women, with specific dosages targeted to women over 35. element³ Rest is designed for those who want to support a better night sleep, mood, hormone support and nervous system. For further information on specific element³ Rest benefits and the active ingredients that support these, visit our ingredients page

element³ Rest comes as vege capsules. Take two in the evening, an hour before sleep, to help your body wind down.

Yes, you can absolutely take element³ Rest along side element³ Rise. In fact, we highly recommend commencing the day with element³ Rise and winding down with element³ Rest to maximise the overall benefits of our Protocol. If you are taking other medication or supplements alongside element³, we recommend seeking advice from your healthcare professional.

If you're pregnant or breastfeeding, please check with your healthcare professional before starting element³ Rest.

element³ Rise and element³ Rest are both suitable for vegans. They are free from animal products, gluten, egg, dairy, soy, sweeteners, preservatives, artificial flavours, colours, and gmos

No, element³ Rise and element³ Rest are both free from gluten and dairy, animal products, egg, soy, sweeteners, preservatives, artificial flavours, colours, and gmos

The shelf life for our products from the manufacture date is two years.

element³ Rise is an morning all-in-one multi-active powdered beverage, made for the start of the day. It brings together 21 actives to support energy, gut health, antioxidant, mood, immune system and brain function. We've done the research so you don't have to. All the clinically proven ingredients your body needs and can absorb, at clinically proven dosages. You can read the research and discover the ingredients on our ingredients page

element³ is formulated for women, with specific dosages targeted to women over 35. element³ Rise is designed for those who want to support sustained energy, gut health, mood, brain function, antioxidant support, immune system, and brain function. For further information on specific element³ Rise benefits and the active ingredients that support these, visit our ingredients page

element³ Rise is a soluble morning beverage. Stir one sachet into 250ml of water and drink it in the morning, ideally with or after food.

Yes, you can absolutely take element³ Rise alongside element³ Rest. In fact, we highly recommend commencing the day with Rise and winding down with Rest to maximise the overall benefits of our Protocol. If you are taking other medication or supplements alongside element³, we recommend seeking advice from your healthcare professional.

If you're pregnant or breastfeeding, please check with your healthcare professional before starting any supplement, including element³ .

element³ Rise and element³ Rest are both suitable for vegans. They are free from animal products, gluten, egg, dairy, soy, sweeteners, preservatives, artificial flavours, colours, and gmos

No, element³ Rise and element³ Rest are both free from gluten and dairy, animal products, egg, soy, sweeteners, preservatives, artificial flavours, colours, and gmos

We keep our formulas purposeful, with every ingredient there to do a job. Alongside our active ingredients, our element³ Rise forumulation also contains: Beetroot Powder, Acacia Gum, Natural Flavours, Stevia Leaf Extract, Monk Fruit Extract. Our element³ Rest products also contains excipients to ensure product stability.

The shelf life for our products from the manufacture date is two years.